Shipping Policy

Ground Delivery

All shipments are delivered using Canada Post ground delivery and takes 3-7 business days for Canada. Customers may track their shipments using provided Tracking Number.
Please review also Canada Post Shipment Policy for more details.

Refused Shipments

A refused shipment occurs when the customer refuses to accept the package during a delivery attempt. Customers who refuse delivery in place of contacting Kovi Appliance to obtain proper return instructions may be assessed a fee to cover return shipping and labor charges. This cost will be passed along to the customer in the form of a deduction from the total credit due to the customer. In addition, refused shipments may be considered an unauthorized return and subject to the policies thereof.

Claims Policy


Visible Damage, Concealed Damage, and Missing Content Claims

Visible Damage is defined as any damage to the packaging that is identifiable without opening the package at the time of delivery. Concealed Damage is defined as any damage that is not immediately noticeable at the time the package is opened or when the product is first used. Missing Content is defined as any package that is missing product that the packing slip states is included. These types of claims must be made directly to Kovi Appliance as soon as possible. Any claims made after thirty days from shipment date can not be honored.


Incorrect Delivery and Lost Package Claimsdays

Incorrect Delivery is defined as any incident where the driver delivers the package to the wrong address or individual. Lost Packages may occur in two ways. First, lost packages may occur when packages are not able to be located within the carrier's network. Second, a package may be considered lost when the carrier claims delivery was completed by leaving the package on the doorstep, but the customer can not locate the package. Both incorrect delivery and lost package incidents are usually discovered through standard tracking of the package.
Claims for either of these problems must be made directly to Kovi Appliance upon discovery. No claims will be honored after 40 days from shipment date.


Incorrect Product Claims

Kovi Appliance must be notified directly within 30 days of shipment of any package received where contents are incorrect.